At SafeScrow, we strive to provide a seamless and secure escrow payment experience for our users. We understand that there may be situations where you need to cancel a transaction or request a refund. This Cancellation & Refund Policy outlines our guidelines and procedures for cancellations and refunds. By using SafeScrow's services, you agree to this policy. Please read it carefully.

• Cancellation of Escrow Transactions

1.1. Initiation of Cancellation

To initiate a cancellation of an escrow transaction, you must contact SafeScrow's customer support and provide a valid reason for the cancellation. Cancellations are subject to approval and must adhere to our cancellation criteria.

1.2. Cancellation Criteria

Cancellation requests may be considered in the following circumstances:

• Both parties (the buyer and seller) mutually agree to cancel the transaction.
• The escrow transaction cannot be completed due to technical issues or errors on our platform.
• The seller is unable to fulfill the terms of the escrow agreement.
• The buyer has not released funds, and the seller has not initiated the release process.

1.3. Non-eligible Cancellation

Cancellation requests may not be approved in the following situations:

• The escrow transaction has been completed, and the funds have been released to the seller.
• There is evidence of fraudulent activity or misuse of the escrow platform.
• The buyer or seller fails to provide required documentation or information for verification.
• Refunds

2.1. Eligibility for Refund

Refunds may be issued under the following circumstances:

• A cancellation request is approved as per our cancellation criteria.
• A technical issue on our platform prevents the completion of an escrow transaction.

2.2. Refund Process

If your cancellation request is approved, the refund will be processed to the original payment method used in the transaction within [Insert Number of Days] days from the date of approval.

2.3. Currency of Refund

All refunds will be issued in the same currency as the original transaction. Any currency conversion fees or differences in exchange rates are the responsibility of the user.

• Contact Us

If you have any questions or need assistance with cancellations or refunds, please contact SafeScrow's customer support at [Insert Contact Information].

• Changes to this Policy

SafeScrow reserves the right to update or modify this Cancellation & Refund Policy at any time. Any changes will be posted on our platform, and the "Effective Date" at the top of this document will be updated. Your continued use of SafeScrow's services after the effective date of the revised policy constitutes your acceptance of the changes.

By using SafeScrow's services, you agree to adhere to this Cancellation & Refund Policy. Please review this policy regularly to stay informed about our guidelines and procedures regarding cancellations and refunds.